Security Deposit and Damage Policy

Purpose of the security deposit

The security deposit protects against post-trip dues, damage, missing items, traffic violations, tolls, misuse, delayed return, cleaning, and other recoverable charges linked to the booking. Deposit requirements may differ by car, duration, customer profile, and booking risk.

Deposit or approved collateral

Depending on the booking, we may require a refundable security deposit, an accepted collateral arrangement such as a two-wheeler parked at our location, or both. Handover can be refused if the required deposit, collateral, or verification is not completed.

Pre-trip and post-trip vehicle check

Before handover and after return, our team may record photos, videos, odometer reading, fuel level, FASTag or toll status, tyre condition, accessories, documents, visible damage, warning lights, and cleanliness. These records help decide responsibility and deposit deductions fairly.

Possible deductions

The deposit may be used to recover actual or estimated charges linked to the rental period.

• Damage to exterior, interior, tyres, wheels, glass, keys, documents, number plates, electronics, accessories, or mechanical parts.
• Traffic challans, tolls, parking, state permits, impound, towing, recovery, legal notices, or government penalties.
• Extra kilometres, late return, unapproved extension, wrong-location return, cleaning, smoking, stains, odour removal, or missing fuel.
• Insurance excess, claim rejection, depreciation, downtime, loss of use, service-centre estimate, and repair support costs where applicable.
• Missing keys, RC copy, pollution certificate, FASTag, jack, spare tyre, tools, charging cables, floor mats, or other items provided at handover.

Damage, accident, and breakdown reporting

The customer must immediately report accident, theft, breakdown, tyre damage, warning lights, overheating, seizure, towing, challans, or third-party claims. Customers should not abandon the vehicle or approve repairs without our consent unless immediate action is required for safety or by law.

Failure to report an incident promptly, unauthorised repairs, reckless use, prohibited use, or driving under influence may increase customer liability and may affect insurance support.

Traffic violations after the trip

Some tolls, FASTag entries, traffic challans, camera fines, parking fines, or government notices may arrive after the vehicle is returned. Customers remain responsible for charges linked to their rental period even if the notice arrives after deposit release.

Deposit refund timeline

Security deposit refund is usually processed within 3-7 working days after trip completion, final inspection, and reconciliation of pending dues. Refunds can take longer if challans, accident records, repair estimates, payment gateway settlement, bank delays, or disputes are pending.

If deductions apply, we will communicate the reason and amount based on available booking, inspection, payment, or third-party records.

Disputes and clarification

If you have questions about a deposit hold or deduction, contact bookings@mrcoopercars.com or +91 63693 62832 with your booking details. We will review the booking record, inspection material, invoices, estimates, challans, and payment records before responding.